Privacy Policy

Effective date: July 31, 2026

Avita OC LLC (“Avita”, “we”, “us”) provides scheduling and business-management software for salons and spas, including online booking at book.avita.salon and related applications. This policy describes how we collect, use, and protect personal information.

Information we collect

• Booking information — name, email address, phone number, and appointment details you provide when booking with a salon that uses Avita.
• Account information — business and staff details provided by salons that subscribe to Avita.
• Payment information — processed by Stripe, our payment processor. Avita does not store full card numbers.
• Usage information — standard technical logs (IP address, browser type) used for security and reliability.

How we use information

• To provide scheduling, payments, and salon-management services.
• To send appointment-related notifications (confirmations, reminders, follow-ups) by email and text message on behalf of the salon you booked with.
• To secure, maintain, and improve the service.
• To comply with legal obligations.

Text messaging (SMS)

If you provide your mobile number when booking, you consent to receive appointment-related text messages (such as confirmations and reminders) from the salon you booked with, sent through Avita. Message frequency varies with your appointment activity. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.

Sharing

We share information only with: (a) the salon you book with, so they can provide their services; (b) service providers that operate our infrastructure (payment processing by Stripe, text messaging by Twilio, email delivery by Twilio SendGrid, hosting by Amazon Web Services), each bound to use it only to provide their service to us; and (c) authorities where required by law. We do not sell personal information.

Retention & security

We retain information for as long as needed to provide the service and meet legal obligations, and protect it with industry-standard safeguards including encryption in transit and at rest and tenant-isolated data access.

Your choices

You may opt out of text messages by replying STOP, unsubscribe from non-essential emails via the link in each message, and request access to or deletion of your personal information by contacting us or the salon you booked with.

Contact

Avita OC LLC — support@avita.salon